Matthew Bates, MPH
Do first impressions really matter in medicine? Some could argue that the only thing that should matter to a patient is whether they are receiving the correct diagnosis and treatment. In reality, patients care about much more. Their experience from the moment they enter your facility and how they are made to feel both physically and emotionally influences their willingness to be an active participant in their healthcare plan. That’s why it’s important to have an engaged care team within your medical practice aligned to a shared patient experience goal of consistent, high-quality care from check-in to post-visit and beyond.
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