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Webinar: The Direct Link Between Hospital Safety and Patient Satisfaction

May 12 @ 10:00 am - 11:00 am

Our live Zoom webinar features Safety National experts Tammy Cain Kraatz and Alleen Wilson explaining the direct link between healthcare risk management programs and patient satisfaction.

Reserve your space today!


Website ratings and social media make it easy for patients to immediately cause direct reputational harm to healthcare providers by publically airing bad experiences.

While it can be tempting to blame patients for this, it is vital for healthcare professionals to understand how the lack of a solid risk management program directly correlates to poor patient satisfaction. Failure upon the part of healthcare organizations to provide employee safety programs, equipment and routine training creates an environment primed for error. These errors can lead to major professional liability, organizational, and reputational consequences.

In this Live Zoom webinar, we will explain how creating a culture of safety within your healthcare organization helps mitigate risks, reduces injury and error, and ultimately increases patient satisfaction.


In this webinar, participants will learn:

  • The correlation between employee and patient satisfaction with emphasis on safe patient handling.
  • Why a culture of safety impacts hospital employee satisfaction.
  • Main causes of hospital employee injuries.


10:00 a.m. – 10:05 a.m. Speaker Introduction, Objectives & Disclosures
10:05 a.m. – 10:15 a.m. Most Common Employee Injuries
10:15 a.m. – 10:30 a.m. Link Between Hospital Safety and Patient Satisfaction
10:30 a.m. – 10:50 a.m. Culture of Safety and Employee Satisfaction
10:50 a.m. – 11:00 a.m. Q&A


Participants will receive 1.0 nursing contact hours by the Louisiana Hospital Association for complete attendance of the program. The Louisiana Hospital Association is approved by the Louisiana State Board of Nursing – CE Provider #39.

Webinar Hosts

Webinar: The Direct Link Between Hospital Safety and Patient Satisfaction
Tammy Cain Kraatz
Director – Excess Workers’ Compensation Underwriting, Safety National
Tammy currently serves as Director – Underwriting for Excess Workers’ Compensation. She has a career of more than 35 years in the property and casualty insurance industry. Her most recent 15 years have been with Safety National, where her focus and expertise is in underwriting excess workers’ compensation for the healthcare industry.

Ms. Kraatz is based in Safety National’s corporate offices in St. Louis, MO.

Webinar: The Direct Link Between Hospital Safety and Patient Satisfaction
Alleen Wilson, CAWC
Senior Risk Control Manager, Safety National
Alleen Wilson currently serves as Senior Risk Control Manager at Safety National. She is primarily responsible for conducting risk assessments and managing risk control services for a portfolio of accounts. She also provides technical advice and account information to underwriting and business development.

Ms. Wilson joined Safety National in 2016 as a Senior Risk Control Manager. Prior to joining Safety National, she worked as a Loss Control Representative for other major carriers and also for an insurance broker. Additionally, Ms. Wilson worked as a Risk Manager for the private industry overseeing a self-insured workers’ compensation program.


Please contact LHA Trust Funds if you have a disability that may require special accommodations for this educational opportunity. LHA Trust Funds is committed to ensuring full accessibility for all registrants.

Reserve your space today!


May 12
10:00 am - 11:00 am
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