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Webinar: Safe Management of Behavioral Health Patients in the ED

October 24, 2018 @ 10:00 am - 11:00 am


The Emergency Department is the primary care provider for patients suffering behavioral or substance abuse diagnoses in most communities. The ED is a treatment setting that is often not designed for staff to safely manage this population.

This presentation focuses on the inherent risks related to the care of behavioral patients in the ED and strategies that can work to prevent harm to both patients and staff. It will also provide helpful tools attendees can utilize in their organizations to assist in risk mitigation.

  • Identify the degree to which behavioral health patients present in the ED.
  • Describe the major risks associated with behavioral health patients in the ED.
  • Discuss strategies to mitigate the risk of harm to staff and patients in the ED.


Monica Cooke has more than 40 years of experience in the field of behavioral health & substance abuse in both administrative and executive quality/risk positions. As a seasoned professional, she founded Quality Plus Solutions LLC in 2006. Her company provides organizational risk assessments as well as risk and quality support for behavioral health facilities, emergency rooms, and acute care settings. She provides legal nurse expert services, and as a Certified Psychiatric/Mental Health Nurse, Monica continues to work at least two shifts a month as an RN in a detox and rehab treatment setting. She provides educational presentations at both the national and state levels and is recognized as an expert in the field of behavioral health risk and quality care.


October 24, 2018
10:00 am - 11:00 am
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