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Webinar: Claims and the ADA- Navigating Significant Accommodation Issues in Patient Care

August 8, 2018 @ 10:00 am - 11:00 am


This webinar addresses three areas of recent focus concerning healthcare organizations’ obligations to provide accommodations to patients seeking medical care, including the obligation to accommodate patients who are hearing impaired, accommodations for patients with limited English language proficiency, and the presence of a patient’s service animal as an accommodation.

Webinar Objectives

  • Identify applicable laws and regulatory guidance addressing these three evolving accommodation topics.
  • Explore recent trends through case studies and litigation.
  • Discuss best practices and recommendations in light of the legal authorities and case studies.
Download the presentation slides here.
Listen to the full webinar here.


Melissa Morse Shirley is an AV®-rated partner of Breazeale, Sachse & Wilson, L.L.P. and serves as the manager of the firm’s Labor and Employment Team. She practices in the areas of labor and employment law, including litigation, transactional, administrative and counseling matters.  She has represented extensively healthcare organizations of all shapes and sizes for over two decades. Ms. Shirley frequently counsels clients regarding discrimination and accommodation issues arising in the context of medical care and/or access to goods and services. Ms. Shirley became a Partner with Breazeale, Sachse & Wilson in 2002. She has served on the Firm’s recruiting committee since 1999 and previously served as the firm’s Recruiting Partner.
Douglas K. Williams is an AV®-rated partner of Breazeale, Sachse & Wilson, L.L.P.  He practices in the areas of medical malpractice defense, insurance defense, product liability defense, and interstate common carrier matters. Mr. Williams has, for decades, represented hospitals and other healthcare organizations in defense of quality of care claims.  Relatedly, he is currently defending numerous suits involving claims by hearing-impaired patients where hospitals are alleged to have failed to provide auxiliary aids necessary for effective communication. Mr. Williams serves as a member of the LADC Medical Malpractice Committee.


August 8, 2018
10:00 am - 11:00 am
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