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Webinar: The Journey to Becoming an HRO
October 11, 2017 @ 10:00 am - 11:00 am
Coleen A. Smith, RN, MBA, CPHQ, CPPS
Coleen Smith is the Director of High-Reliability Initiatives for the Joint Commission Center for Transforming Healthcare. In this role, she is responsible for the development, coordination, and implementation of activities supporting the adoption of high-reliability practices in health care.
Ms. Smith obtained her Bachelor of Science in Nursing from the University of Illinois at Chicago and her Master’s in Business Administration-Health Care Administration from the University of Phoenix in San Diego, California. She is a certified Robust Process Improvement® Black Belt and is currently licensed in Illinois as a registered nurse. She also maintains certification as a Certified Professional in Health Care Quality and a Certified Professional in Patient Safety.