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Webinar: The Journey to Becoming an HRO

October 11, 2017 @ 10:00 am - 11:00 am


This webinar is meant to increase your knowledge related to characteristics that Highly Reliable Organizations exhibit and help you understand some best practices that can be incorporated into your organizations’ culture.


Coleen A. Smith, RN, MBA, CPHQ, CPPS

Coleen Smith is the Director of High-Reliability Initiatives for the Joint Commission Center for Transforming Healthcare. In this role, she is responsible for the development, coordination, and implementation of activities supporting the adoption of high-reliability practices in health care.

Ms. Smith obtained her Bachelor of Science in Nursing from the University of Illinois at Chicago and her Master’s in Business Administration-Health Care Administration from the University of Phoenix in San Diego, California. She is a certified Robust Process Improvement® Black Belt and is currently licensed in Illinois as a registered nurse. She also maintains certification as a Certified Professional in Health Care Quality and a Certified Professional in Patient Safety.


October 11, 2017
10:00 am - 11:00 am
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