Managing Difficult Employees & Disruptive Behaviors in Healthcare

Overview

How we interact with one another in the work environment impacts the morale of the entire staff and the quality of care we give to patients.

During this online presentation, we discuss what constitutes disruptive behavior among physicians and staff, how this behavior impacts patient safety and staff morale, and how to discourage disruptive behaviors in the workplace.

Should I Attend?

Risk Managers, Department Managers, HR Professionals, Quality Coordinators, and CNOs are invited to this event.

Objectives

At the end of this online presentation, participants will be able to:

Define disruptive behavior.
Describe the impact disruptive behavior has on patient safety.
Describe the impact disruptive behavior has on staff morale.
Identify strategies to discourage disruptive behavior in the workplace.

Agenda

10:00 am – 10:05 am: Speaker introduction, objectives, and disclosures

10:05 am – 10:20 am: Impact on patient safety

10:20 am – 10:35 am: Impact on staff morale

10:35 am – 10:55 am: Strategies to discourage disruptive behavior

10:55 am – 11:00 am: Q&A

Continuing Education

Participants will receive 1.0 nursing contact hours from the Hospital Services of Louisiana, Inc. for complete attendance of the program. Hospital Services of Louisiana, Inc is approved by the Louisiana State Board of Nursing – CE Provider #60.

CHSP/CPSO: 1.0 contact hours of continuing education credit toward fulfillment of the requirements of CHSP designation of Certified Healthcare Safety Professional & CPSO designation of Certified Patient Safety Officer.

Accommodations

Please contact LHA Trust Funds if you have a disability that may require special accommodations for this educational opportunity. LHA Trust Funds is committed to ensuring full accessibility for all registrants.