MOAB Instructor-Trainer Course

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In today’s society, aggressive behavior and violence identification training is imperative for healthcare organization staff members.

Healthcare practitioners can face upset, angry, aggressive, mentally ill, or violent patients, family members, or visitors on any given day. Having the right tools in place to identify and address early signs of aggression and violent tendencies can help diffuse situations from escalating.

LHA Trust Funds offers an annual Management of Aggressive Behavior (MOAB) initial instructor–level training course and instructor recertification course. In addition to offering certification to new participants, the class will provide recertification of MOAB Instructor-Trainer status expiring this year.

About MOAB

MOAB® presents principles, techniques, and skills for recognizing, reducing, and managing violent and aggressive behavior. The program also provides humane and compassionate methods of dealing with aggressive people. Every technique – nonverbal, verbal, or physical is based on a solid principle. MOAB® goes beyond the strategies for preventing and diffusing a crisis. It addresses the multitude of crises and stages of a conflict. MOAB is the most innovative, comprehensive, and effective course on managing conflict, anxiety, and aggression for all industries and goes beyond the strategies for preventing and diffusing a crisis. Every MOAB® technique is based on researched principles that can be effectively mastered by all in diverse situations.

Who Should Attend

VP Patient Care Services, Chief Nursing Officer, Emergency Department Managers and ED Staff, Security Directors and Managers, General Practitioners and Consultants and those involved in or responsible for general security programs, Behavioral Health Staff, Risk Managers, Social Workers, Case Managers and Loss Prevention Personnel.


  • Review in-depth techniques in non-verbal communications, listening skills and verbal communication skills.
  • Discuss how to manage anxiety, verbal aggression and physical aggression.
  • Learn how to confront multiple aggressive people and how to calm people, diffuse anxious or aggressive behavior.
  • Understand diversion and cornering mistakes and mental preparation skills.

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