Proper Communication After an Adverse Event

Overview

The mandate to disclose unanticipated outcomes to patients and families has existed since 2001, and yet those conversations are as difficult to conduct as they were then.

What makes that so? And is there anything that can be done to clarify the process to make it easier to feel better about it?

In this online presentation, you'll learn how to strip away the parts of disclosure that are already familiar so that you can identify where additional mental and emotional preparation is required. You'll identify ways to address sensitive issues and deal with difficult emotions — the patient's, the family's, and your own — during the conversation.

Finally, you'll learn tips for improving conversation with patients and families in all situations.

Objectives

At the end of this online presentation, participants will be able to:

Describe the components of an effective disclosure conversation.
Describe how to prepare for the vulnerable aspects of an effective disclosure.
Discuss the difference between apology and empathy.
Identify at least three tips to improve all communication with patients and families.

Agenda

10 am – 10:05 am: Speaker introduction, objectives, and disclosures

10:05 am – 10:20 am: Components of effective disclosure

10:20 am – 10:35 am: Apology and empathy

10:35 am – 10:55 am: Tips to improve communication

10:55 am – 11:00 am: Q&A

Continuing Education

Participants will receive 1.0 nursing contact hours from the Hospital Services of Louisiana, Inc. for complete attendance of the program. Hospital Services of Louisiana, Inc is approved by the Louisiana State Board of Nursing – CE Provider #60.

CHSP/CPSO: 1.0 contact hours of continuing education credit toward fulfillment of the requirements of CHSP designation of Certified Healthcare Safety Professional & CPSO designation of Certified Patient Safety Officer.

Accommodations

Please contact LHA Trust Funds if you have a disability that may require special accommodations for this educational opportunity. LHA Trust Funds is committed to ensuring full accessibility for all registrants.