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How to Ensure Exceptional Patient Care

By Ted James, MD, MHCM, FACS
January 22, 2018

In my role as a breast cancer surgeon and director of a breast care center, I have developed a vested interest in ensuring that each patient receives comprehensive, patient-centered care and a positive care experience. Not only is it the right thing to do, it is a core component of competitive strategy in today’s healthcare environment. I can also attest from my own journey as a patient how important the care experience is to overall well-being and recovery.

A recently published systematic review demonstrated that patient experience was positively associated with patient safety and clinical effectiveness across a wide range of disease areas, clinical settings, population groups and outcome measures. The findings provide strong evidence for including patient experience as a core component of healthcare quality.

Read more from the the Studer Group.