LRHA Risk Management Resources

LRHA 2019 Conference Presentation

What We Have Here Is: Failure to Communicate

Tuesday, October 29 | 10:00 a.m.

Issues surrounding communication are associated with nearly all adverse events in healthcare. This presentation provides a claims-based discussion of adverse events that have arisen from communication issues in healthcare and strategies that could be used to prevent similar occurrences. LHA Trust Funds Sr. Director of Quality and Patient Safety Stacie Jenkins and Liability Claims Manager Mike Walsh will also highlight best practices and tools that should be incorporated into organizational processes to mitigate these common healthcare errors.

Download the presentation slides here.


The LHA Trust Funds’ comprehensive toolkit library features expert-assembled tips, tutorials and best practices designed to keep your organization safe around the clock.

Medical Marijuana Toolkit

This toolkit provides organizations with sample tools such as policies, acknowledgment and information on therapeutic marijuana.

Quality Patient Safety Toolkit

This toolkit features resources to create an effective quality improvement program, especially for acute care and critical access facilities.

Safe Patient Handling Toolkit

This toolkit provides resources to assist in reducing occupational injuries and improve patient care along with helping to ensure a successful patient handling program.

Violence Prevention Toolkit

This toolkit contains many resources to help facilitate the development of comprehensive violence prevention programs within your organization.

Active Shooter Response and Preparedness Toolkit

This toolkit will help you create an emergency response plan in the event of an active shooter incident within your healthcare facility.

Antibiotic Stewardship Toolkit

This toolkit is a collection of sample policies and protocols, self evaluation tools, measurement information and other resources for healthcare leaders to use in combating the misuse of antibiotics.

Cyber Risk Toolkit

Because cyber security risks are constantly evolving, we want the members of our LHA Trust Funds to be as knowledgeable and prepared as possible. This toolkit provides proprietary information as well as public domain information about cyber risks.

Emergency Preparedness Toolkit

Responding to a disaster involves many challenges for healthcare facilities. Within this toolkit, you will find resources that will make sure that your facility is prepared for any emergency it may face.

Environment of Care Toolkit

The resources available in this toolkit include tactics to proactively minimize risks that may exist in the physical environment.

Fall Prevention Toolkit

From innovative ideas from other hospitals to information that guides development of patient risk assessments, this toolkit is organized to offer assistance in reducing patient falls.

Hand Hygiene Toolkit

Hospital acquired infections cause thousands of preventative illnesses and deaths each year. This toolkit is to assist staff in preventing infections by practicing good hand hygiene.

Medication Safety Toolkit

These tools can help reduce the risk of adverse drug events, raise awareness of high-risk processes and medications, and help ensure the security of medications throughout your organization.

Nursing Process Toolkit

A toolkit designed to provide resources to support quality nursing care. The kit offers tools that can be used for performance improvement and risk assessment of critical nursing processes.

Opioid Management Toolkit

This toolkit provides information on effectively managing opioid usage in the hospital or clinic setting.

Physician Office Practice Toolkit

This toolkit offers tools, forms, information, and resources specifically to assist the physician’s office practices in risk reduction.

Telemedicine Toolkit

Telemedicine is the use of telecommunication and information technology to provide clinical healthcare from a distant site.