Three legitimate concerns about patient experience surveys

American Medical Association
By Timothy M. Smith, Senior News Writer
December 13, 2018

Patient satisfaction plays a significant role in hospital and clinic operations—from repeat visits and compensation to adherence and quality of care—yet the validity of some survey measurements is open to question.

Organizations may also encounter substantial internal disagreement about how, and even whether, patient surveys should be used. Knowing the nuances of measuring patient satisfaction can help your practice incentivize positive outcomes and avoid unintended consequences.