Frustrated patients ready to switch providers over poor digital experience, report finds

By Samantha Liss
October 9, 2019

As the healthcare world goes digital, the findings suggest that providers that fall behind may suffer.

Nearly half of healthcare consumers surveyed were frustrated over the lack of digital adoption by their providers. Many patients are looking to complete administrative processes such as paying a bill online.

Still, a majority of respondents (74%) said they receive a bill via traditional mail. Patients seems to enjoy the actual time with their physicians and report the worst experience in the process is the post- and pre-visit time when they’re trying to book an appointment or deal with a bill.