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Four Essential Steps in Developing a Reporting Culture

The Joint Commission
By Coleen Smith, MBA, MSN, RN, Director of High Reliability Initiatives
Joint Commission Center for Transforming Healthcare
January 10, 2019

Preventing safety lapses before they occur is a two-way street between staff and leadership. Staff needs to take individual responsibility for their actions, but they also need to know that administration will listen and act when they raise a safety issue.