05.30.2023
Article
Fulfill Your MATE Act Training Requirements with Free Courses
Complete your MATE Act training requirements before renewing your DEA license with these free courses.
Learn MoreThe COVID-19 pandemic escalated the popularity of text messaging in healthcare facilities, becoming the “new normal.” It’s now recognized as an efficient and productive way to communicate with patients and exchange patient information between healthcare providers.
But, if not done correctly, medical text messaging between providers could violate CMS guidelines or HIPAA. CMS has not kept up with the times or updated its recommendations on text messaging in healthcare facilities since 2017. While CMS Conditions of Participation (CoPs) do allow some texting in healthcare on secure platforms, it forbids texting physician orders in any fashion. Instead, physician orders must be entered via a computerized provider order entry (CPOE).
The use of text messaging in healthcare has revolutionized the patient experience by improving efficiency in patient care and patient communications with healthcare providers.
By sending text messages to patients, healthcare facilities and physician’s offices are:
A 2021 survey by Medical Economics found that almost 80% of patients surveyed said they wanted to receive communication via text from their healthcare provider. The same survey also reported that 84% of respondents found automated communication automation as a faster and more efficient method of getting responses from their doctor’s office.
Texting between healthcare providers and hospitals has improved communications by:
Since text messaging is easy and convenient right from our personal cell phones, staff and physicians must understand that text messaging in healthcare is allowed but must be done via a secure messaging platform, including secure apps on personal mobile devices. Text messaging of physician orders is not allowed under any circumstances.
Significant risks exist if texting is not completed through a secure system. Unsecured messaging has the potential to allow electronic personal health information (ePHI) to be viewed or transmitted to incorrect individuals.
Risks can also include the following:
HIPAA-compliant secure text messaging platforms feature restricted access, safeguards to prevent message tampering, and systems to make sure messages cannot be accessed by unauthorized individuals if a mobile device should be lost or stolen. These mechanisms protect ePHI and prevent its disclosure to unauthorized healthcare staff or others.
Text messaging lies at our fingertips every day — a tempting tool when working in healthcare. Fortunately, text messaging in healthcare is allowed under the HIPAA Security Rule and CMS so long as healthcare staff members and physicians abide by specific guidelines.
The latest CMS memo summary regarding the use of text messaging in healthcare should be reviewed and incorporated into all healthcare organization policies and training.
Want more information about healthcare communication? Read our recommendations for social media use best practices.
Stacie Jenkins, RN, MSN, CPSO
Vice President of Patient Safety and Risk, LHA Trust Funds
Stacie Jenkins is a registered nurse with a master’s degree in nursing informatics. She has more than 20 years of experience in healthcare, working in patient care and quality/performance improvement positions. As the Vice President of Patient Safety & Risk at LHA Trust Funds, she works closely with hospital administrators, risk managers, and nursing staff to improve patient safety and establish best practices. She conducts on-site assessments and gives presentations designed to help clients address their patient safety risk management challenges.
05.30.2023
Article
Complete your MATE Act training requirements before renewing your DEA license with these free courses.
Learn More
05.30.2023
Article
Explore how to secure photos and video evidence and how to write an occurrence report.
Learn More
05.08.2023
Article
Get to know our experts, their knowledge areas, and why you want them on your claims coverage or risk team.
Learn More