Navigating the Front Lines: Learning to Address Workplace Violence in Healthcare Using Real-World Scenarios

Workplace violence in healthcare is a growing concern, with providers facing increasingly volatile situations. At the 2025 LHATF Workplace Violence Symposium, participants engaged in powerful scenario-based discussions designed to address real-world threats, bolster response protocols, and protect staff and patients. Training using real-world scenarios is shown to be a highly effective tool for education and should be done regularly to keep staff aware of how to respond to complex situations.

We’ve developed a breakdown of the scenarios explored during the event, highlighting key takeaways and action plans. Download our Workplace Violence Training Guide to learn more about specific scenarios that may arise in your work environment and how to properly address them. You can customize your response discussion and considerations using your own workplace’s safety plan, but we’ve provided example responses, action plans, and training points for each scenario as a guide.

A Call to Action for Safer Healthcare Environments

Each scenario presented in our download underscores a clear message: workplace violence in healthcare is not hypothetical—it’s happening now. Whether it stems from a behavioral health crisis, disgruntled employee, domestic abuse, or external threats, healthcare facilities must be prepared. By prioritizing safety and education, healthcare organizations can better protect those who protect others.

Specialized Training for the Management of Aggressive Behavior

At LHA Trust Funds, we believe that continuing education is a fundamental part of professional growth. That’s why we provide valuable learning opportunities for our members and the medical community through our CHER® Online Education Portal, with professional development options ranging from conferences and workshops to monthly webinars.

Our MOAB (Management of Aggressive Behavior) Training for Healthcare Professionals focuses on identifying/de-escalating aggressive behaviors and equipping participants with the skills to create win-win outcomes in challenging confrontations. MOAB is a comprehensive, effective, non-lethal force training program suitable for all staff. Don’t miss the opportunity to enhance your skills and knowledge! MOAB training in healthcare focuses on principles, techniques, and skills for recognizing, reducing, and managing violent and aggressive behavior in medical environments such as hospitals, clinics, and private practices. Through this program, healthcare professionals can pick up valuable skills and strategies for safely managing and de-escalating aggressive or potentially violent situations in healthcare settings.

Learn more about the MOAB Training for Healthcare Professionals and other valuable educational resources within our CHER® Online Education Portal here.