05.30.2023
Claim Study
Reducing Risk: 4 Best Practices for Patient Video Monitoring & Recording
Explore Louisiana recording laws and how patient video monitoring played a role in deciding this claim.
Learn MoreHealthcare organizations work hard to maintain positive reputations within their communities. So what happens when a patient or a family member of a patient posts a complaint about a healthcare organization on social media?
It is possible to respond to such complaints on social media without your organization’s reputation suffering as a result. LHA Trust Funds risk experts recommend creating a timely, proactive response when a complaint is identified on social media. This response should:
Your entire organization should also have a social media plan, including policies for all social media platforms. These policies should address:
Once your organization’s social media plan is in place, follow these best practices to close any gaps and make sure social media responses are consistent.
Sometimes a patient or a patient’s family members will consider their healthcare experience newsworthy enough to contact the media. This can happen with or without notifying the healthcare organization about their complaint. To receive the best outcome in this type of scenario, your organization should:
It is nearly impossible to prevent patients from posting healthcare complaints on social media or even notifying media outlets. Putting these best practices in place to identify and address social media posts promptly can help minimize the impact such negativity can have on your organization's reputation.
Learn how to handle patient complaints on social media with our postable checklist.
LHA Trust Funds claims experts discuss some of the top social media exposure scenarios and how to handle them. Read the claim study.
Need a reminder to think before you post on social media? Download our flyer.
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